Refund policy

At Zeus Liftwear, we want you to train with confidence in your gear. If something isn't right, we're here to help. This policy sits alongside — and never replaces — your rights under the Australian Consumer Law (ACL).

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or replaces these rights.

30-day change-of-mind returns

On top of your ACL rights, we offer change-of-mind returns within 30 days of delivery. To be eligible, items must be:

Unworn, unwashed and undamaged, with all original tags attached;
In their original condition and packaging;
Free from signs of wear, makeup, deodorant, fragrance or pet hair.

For change-of-mind returns, you are responsible for return postage, and we recommend using a tracked service as we cannot be responsible for items lost in transit back to us. Once received and inspected, we'll process a refund to your original payment method, or arrange an exchange or store credit if you prefer.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, please contact us within a reasonable time at zeusliftwear@gmail.com with your order number and a photo. Where there is a problem covered by the consumer guarantees, we will cover return postage and provide a repair, replacement or refund as required by law.

Items we can't accept for change of mind

Gift cards;
Final-sale or clearance items (clearly marked at the time of purchase);
Items returned without tags, or that have been worn, washed or altered.

This list applies to change-of-mind returns only. Your consumer guarantee rights for faulty items always apply, including to sale items.

How to start a return

Email zeusliftwear@gmail.com with your order number and the item(s) you'd like to return or exchange. We'll reply with return instructions and the return address. Please don't send items back before contacting us.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or card provider. Original shipping charges are non-refundable except where required by law (for example, for a faulty item).

Exchanges

Need a different size or colour? Start a return and let us know what you'd like instead. Exchanges are subject to stock availability; if your preferred item is unavailable we'll offer an alternative, store credit or refund.