Privacy policy

Zeus Liftwear ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, how we use it, and your rights.

Information we collect

  • Information you give us: name, email address, postal and delivery address, phone number, and order details.
  • Payment information: payments are processed securely by our payment providers. We do not collect or store your full card details.
  • Information collected automatically: device and browser information, IP address, and how you use our website, collected through cookies and similar technologies and analytics tools.
  • Marketing preferences: if you sign up, your email and SMS subscription details and engagement.

How we use your information

We use your information to process and deliver your orders, provide customer support, manage returns, send order updates, send marketing communications where you have opted in, improve our website and products, prevent fraud, and meet our legal obligations.

Who we share it with

We share personal information only as needed with trusted service providers, including our ecommerce platform (Shopify), payment processors, shipping and fulfilment partners, email/marketing and reviews providers, and analytics services. We may also disclose information where required by law. We do not sell your personal information.

Overseas disclosure

Some of our service providers store or process data on servers located outside Australia (for example, in the United States or other countries). Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Marketing and opting out

You can opt out of marketing at any time by clicking "unsubscribe" in any marketing email, replying STOP to an SMS, or emailing us. We'll still send essential messages about your orders.

Cookies

We use cookies to keep your cart working, understand site usage, and improve your experience. You can control cookies through your browser settings, though some features may not work properly if you disable them.

Security and retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We keep personal information only for as long as needed for the purposes described above or as required by law. If a data breach occurs that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches scheme.

Accessing and correcting your information

You can request access to the personal information we hold about you, or ask us to correct it, by emailing zeusliftwear@gmail.com. We'll respond within a reasonable time.

Complaints

If you have a privacy concern, please contact us first at zeusliftwear@gmail.com so we can resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

Our store is not directed at children under 16, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The latest version will always be available on this page.

Contact

Zeus Liftwear · Email: zeusliftwear@gmail.com · Phone: 0422 763 115 · Post: PO Box 764, Morayfield QLD 4506, Australia.